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Our success stems from this philosophy: Every contact with your prospects and customers is an opportunity to nurture the relationship and help your company grow.

Throughout the relationship, we are listening and adapting to the needs of our Clients.

TMP Direct Customer Service Reps receive over 100 hours of training each year. This means that their knowledge of your products and their customer service expertise continues to grow.

Our Customer Service Reps will think like you, act like you and be part of the culture of your company.

It’s a seamless process… we are an extension of your organization.

We celebrate great service. A generous incentive program is only one of the many ways we develop excellent CSRs.

TMP Direct’s many services help you unlock the full potential of every contact — whether it comes by phone, email, mobile or the web.

As your partner, we are always searching for the best sales and customer relationship opportunities with every contact.

2015 June

Archive for June, 2015

TMP Direct Gets Proactive with Online Chat Services

 

TMP Direct has introduced new enhancements to our chat services, offering a better customer experience. Based on the i3 (Interactive Intelligence Inc.) omni-channel platform, TMP Direct developed a new process for interacting with the online customer. Through intelligent algorithms, our proactive chat will be able to detect specific online behaviors that will drive engagement with the consumer. Proactive chat will support our e-commerce partners to generate more sales and improve the customer experience on the service side. To learn about how proactive chat can work for you and all the services TMP Direct offers, call us today at 877-477-7845 or contact us here!

TMP Direct to Attend SOCAP?s New York Metro Chapter Event

On Friday, June 12, 2015 TMP Direct will be attending The Society of Consumer Affairs (SOCAPs) New York Metro Area Chapter event in Parsippany, New Jersey. Hosted by Pinnacle Foods, the event will focus on digital privacy, its impact on technology and trends as well as best practices. Crayolas GM of E-Commerce will participate on a panel of leading experts to discuss consumer privacy issues as it relates to direct-to-consumer sales. TMP Direct provides a full suite of e-commerce and sales support solutions to Crayola. SOCAP is a member-driven organization committed to promoting customer care and engagement as a competitive advantage in business. TMP Direct is an active member of SOCAP along with other industry associations including NECCF, ALFA, and ICSA. To learn more about this event and others we are attending, click here!

TMP Direct Attends NECCF Vendor Expo

On Tuesday, June 9 2015 TMP Direct will be a featured sponsor of the 2015 Northeast Contact Center Forum Vendor Expo. The events workshops and keynote speakers will offer valuable industry insight as well as best practices. This years event will be held at Gillette Stadium, in Foxborough, Massachusetts and will bring over 400 contact center professionals from across the region as well as 40 exhibitors to provide attendees the opportunity to learn about top industry solutions. NECCF was founded in February 2001 by contact center executives and specialists who wanted an unbiased user group to facilitate the exchange of ideas among contact center executives and managers. TMP Direct is a leader in managing the customer experience for national consumer brands. TMP Direct is also an active member of NECCF and other organizations including the Society of Consumer Affairs Professionals (SOCAP), the International Customer Service Association (ICSA) and the Call Center Network Group (CCNG). To learn more about this and other events TMP Direct will be attending, click here!