Their call abandon rate is too high.

You spend good money on advertising and packaging that gets your 800# out there.  What sense does it make to have a call center that abandons calls when they come in?

Our staffing model lets us promptly and effectively handle the volume of your calls, even if that volume fluctuates. And 96% of calls are handled in first 20 seconds. Plus, we have redundant call centers to handle call overflow.

In short, we don't abandon your prospects and customers when they call. We treat them with care and professionalism, so they become — and remain — customers.