Customer care:

Customers ... once you've got them ... you need to do everything possible to continue to keep them happy and loyal to your brand. TMP Direct provides an entire suite of high touch “White Glove” customer care services to ensure that this happens.

Because every company and the needs of their customers are different, every customer care program we develop and implement is totally customized to meet each company’s and their customers’ unique needs.

Ultimately it’s a combination of our people and processes that makes your customer care program a success.  Our two U.S.-based customer care centers with a total of 200 web enabled seats provide both dedicated and shared customer care specialists who are mature, well spoken, highly trained and passionate about the clients and products they represent.

Acting as an extension of your company, these customer care specialists communicate 24 hours a day, 7 days a week, 365 days a year over the phone, via email and through click & chat. They take orders, fulfill literature and product samples, resolve problems and complaints, connect consumers to their nearest dealer, deliver qualified sales leads to dealers, answer questions, and provide a personalized, professional experience for your customers ... all the time helping to convert your prospects into customers and keep current customers happy and loyal to your brand.

Finally, our call center and fulfillment service level metrics, coupled with our web-based CRM applications, ensure that each customer’s experience is a positive one. And by belonging to both the DMA and SOCAP, we remain current on “best practices” in all areas of customer care — enabling us to deliver to you and your customers a customer care program you can be proud of.