E-response:

Pre- and post-sale inquiries don't just come by phone, they come by email as well. 

Our highly trained CSRs have specialized email response skills.  They reply to hundreds of thousands of emails annually with a personalized, customized reply.  And they do it within an industry-leading turnaround time:  95% sent within 24 hours or less.

They provide answers based on the information, policies and procedures contained in the online knowledgebase that we develop in concert with each client.  Plus, all emails and responses are stored for use in monthly training reviews and calibration with clients.

E-fulfillment:

If you're looking to reduce fulfillment printing or mailing costs, our e-fulfillment services can be one answer — and it's an appropriate answer for information that is needed very quickly or information that doesn't depend on high quality printing to achieve its effect.  Better still, it's often easy to turn your already-completed brochures or catalogs into emailable PDFs.