Inbound services:

More than 90% of the time, TMP Direct CSRs supply needed information or resolve problems on the first contact.  The result is improved customer acquisition and improved customer retention.

This high rate of success comes in part from the online knowledgebase we develop collaboratively with each client and the extra training that TMP Direct representatives receive.

We handle a broad range of customer care and pre-sale inquiries 24 x 7 x 365 through our two United States call centers, including:

• where-to-buy inquiries
• product usage questions (read a case study)
• calls that need escalated special handling (read a case study)
• post-sale technical support (read a case study)
• order taking
• complaint resolution (read a case study on how customer complaints were reduced by half)
• subscription requests (read a case study)
• rebate processing
• product recall management (read a case study)
• product return authorizations
• literature/brochure requests (read a case study)