Case Studies

The internal customer care center of a major appliance manufacturer was drowning in the volume of calls that were escalated to them by two large outside vendors. By outsourcing their most difficult calls to TMP Direct’s “white glove” CSRs, they were able to achieve 99% satisfactory resolution for caller.

The only thing worse than having to recall a product is not handling the recall well. You need enough trained customer care agents to handle inquiries quickly, politely and efficiently. Plus, you’ll need excellent reporting capabilities so you can meet consumer protection agency guidelines. In short, with TMP Direct on your side during a product recall, you’re covered.

TMP Direct helps companies overcome challenges — in this case helping a client generate over $300,000 in incremental revenue.

Sometimes you have to dangle the carrot to help your sales channel partners see the opportunities ahead of them, in this case we helped create more value for the sales leads and lower costs.

With TV ads airing for a new product and their peak season on the way, the internal customer care department of a cooling products manufacturer was reaching a boiling point! The answer? Outsourcing customer care to TMP Direct, which can easily adjust to meet peak season staffing requirements.

When you help your client exceed their sales goal by over $1 million it is cause to celebrate and get out the marching band.

TMP Direct helps companies overcome challenges — in this case helping a client benchmark customer satisfaction levels and act upon voice-of-the-customer feedback after a merger.

Knowing where and how to find sales leads is more science than luck…even the smallest prospect databases can yield valuable sales opportunities and revenue.

Case Studies

Since 1986, TMP Direct has been providing unique and customized solutions for a diversegroup of companies and industries. Every engagement we manage has unique elements that require unique solutions. This is where we are best.

We also understand that every engagementshare common goals and needs such as building a strong and loyal relationship with yourcustomer, creating revenue opportunities, lowering cost structures, integrating innovative technologies, utilizing creative and interactive training strategies and providing proactive account management teams.

TMP Direct has exceeded the expectations and satisfied the needs of hundreds of companies. These case studies will provide you a view into how we have solved challenges for many companies in a variety of industries. Our versatility is matched by our ability to provide unique solutions and personal services. If you would like to discuss any of our solutions in more detail, please feel free to contact us.