Case Studies

The internal customer care center of a major appliance manufacturer was drowning in the volume of calls that were escalated to them by two large outside vendors. By outsourcing their most difficult calls to TMP Direct’s “white glove” CSRs, they were able to achieve 99% satisfactory resolution for caller.

The only thing worse than having to recall a product is not handling the recall well. You need enough trained customer care agents to handle inquiries quickly, politely and efficiently. Plus, you’ll need excellent reporting capabilities so you can meet consumer protection agency guidelines. In short, with TMP Direct on your side during a product recall, you’re covered.

TMP Direct helps companies overcome challenges — in this case helping a client generate over $300,000 in incremental revenue.

Sometimes you have to dangle the carrot to help your sales channel partners see the opportunities ahead of them, in this case we helped create more value for the sales leads and lower costs.

With TV ads airing for a new product and their peak season on the way, the internal customer care department of a cooling products manufacturer was reaching a boiling point! The answer? Outsourcing customer care to TMP Direct, which can easily adjust to meet peak season staffing requirements.

When you help your client exceed their sales goal by over $1 million it is cause to celebrate and get out the marching band.

TMP Direct helps companies overcome challenges — in this case helping a client benchmark customer satisfaction levels and act upon voice-of-the-customer feedback after a merger.

Knowing where and how to find sales leads is more science than luck…even the smallest prospect databases can yield valuable sales opportunities and revenue.

Business Challenges

Every business has challenges -sometimes simple, sometimes complex.

Its not the challenge that separates one company from another, its the solution. Its how a company acts when faced with a probleman emergencynew competitionchanges to the marketplacenew technologies. Creating a solution and then delivering on it is what separates great companies from just good companies.

TMP Direct has supported some great companies. We have helped them develop solutions to identify new marketsleverage new channels of communicationprotect a brandstrengthen customer relationships.increase revenuebuild the business. Being part of the process is our partnership with our Clients. Delivering on the plan is our commitment to our Clients.

The case studies included here will demonstrate how we have provided solutions to real business challenges and how they impacted our Clients business. Please explore them andif you have a business challenge you would like to discuss with the TMP Direct Team, contact us!