Business Challenges

The internal customer care center of a major appliance manufacturer was drowning in the volume of calls that were escalated to them by two large outside vendors. By outsourcing their most difficult calls to TMP Direct’s “white glove” CSRs, they were able to achieve 99% satisfactory resolution for caller.

The only thing worse than having to recall a product is not handling the recall well. You need enough trained customer care agents to handle inquiries quickly, politely and efficiently. Plus, you’ll need excellent reporting capabilities so you can meet consumer protection agency guidelines. In short, with TMP Direct on your side during a product recall, you’re covered.

TMP Direct helps companies overcome challenges — in this case helping a client generate over $300,000 in incremental revenue.

Sometimes you have to dangle the carrot to help your sales channel partners see the opportunities ahead of them, in this case we helped create more value for the sales leads and lower costs.

With TV ads airing for a new product and their peak season on the way, the internal customer care department of a cooling products manufacturer was reaching a boiling point! The answer? Outsourcing customer care to TMP Direct, which can easily adjust to meet peak season staffing requirements.

When you help your client exceed their sales goal by over $1 million it is cause to celebrate and get out the marching band.

TMP Direct helps companies overcome challenges — in this case helping a client benchmark customer satisfaction levels and act upon voice-of-the-customer feedback after a merger.

Knowing where and how to find sales leads is more science than luck…even the smallest prospect databases can yield valuable sales opportunities and revenue.

Increase & Upgrade Sales

A major manufacturer of medical diagnostic imaging equipment retained TMP Direct to implement a direct marketing program to sell MRI and CT system software upgrades.

We developed a program in which existing customers were offered a no-charge 60 to 90 day trial of the upgraded software.

During the trial, TMP Direct conducted tele-demo training sessions. We also provided dedicated “software representatives” who were highly trained on the upgrades and followed up with customers. Our “software representatives” were so well trained that they provided a seamless link between customers, field engineers, and direct sales representatives.

After the trial was over, subsequent purchases of these $35,000 to $140,000 software upgrades vastly exceeded the manufacturer’s expectations by about $1 million dollars.