Industries & Markets

The internal customer care center of a major appliance manufacturer was drowning in the volume of calls that were escalated to them by two large outside vendors. By outsourcing their most difficult calls to TMP Direct’s “white glove” CSRs, they were able to achieve 99% satisfactory resolution for caller.

The only thing worse than having to recall a product is not handling the recall well. You need enough trained customer care agents to handle inquiries quickly, politely and efficiently. Plus, you’ll need excellent reporting capabilities so you can meet consumer protection agency guidelines. In short, with TMP Direct on your side during a product recall, you’re covered.

TMP Direct helps companies overcome challenges — in this case helping a client generate over $300,000 in incremental revenue.

Sometimes you have to dangle the carrot to help your sales channel partners see the opportunities ahead of them, in this case we helped create more value for the sales leads and lower costs.

With TV ads airing for a new product and their peak season on the way, the internal customer care department of a cooling products manufacturer was reaching a boiling point! The answer? Outsourcing customer care to TMP Direct, which can easily adjust to meet peak season staffing requirements.

When you help your client exceed their sales goal by over $1 million it is cause to celebrate and get out the marching band.

TMP Direct helps companies overcome challenges — in this case helping a client benchmark customer satisfaction levels and act upon voice-of-the-customer feedback after a merger.

Knowing where and how to find sales leads is more science than luck…even the smallest prospect databases can yield valuable sales opportunities and revenue.


Increase Incremental Sales

One of the world’s finest manufacturers of crystal collectibles wanted more sales of the final figurine of a limited-edition set offered during a three-year program.

We developed an outbound calling campaign designed to(a) build awareness of and loyalty to the program, (b) capture purchase intent, and (c) to facilitate sales by providing the nearest retailer locations or processing member orders.

TMP Direct completed over 6,500 dialogues with Crystal Society members and linked over 4,000 members to a local retailer during a 3-week holiday period. We also processed additional orders at an average unit price of $385.

Not only was $300,000 of incremental revenue generated, but invaluable goodwill was built with program members that will lead to future sales.