In a bad economy, the more you know, the better the decisions you can make.  Two new TMP Direct services below can help you understand more about your email marketing and your reputation in cyberspace -- giving you the facts you need to make informed decisions.

•	Email with tracking statistics
•	Online Reputation Management
•	Traits of the best managed call centers, Part II
•	Results of the last survey on blogging
•	New survey: Email usage

How many emails reached valid email addresses ? How many were opened? How many people clicked on links embedded in the message? Which links did they follow?  TMP Direct has designed a web-based portal that lets you view these and other data points in real-time...  >> Read More

Are you listening in the blogosphere?

Are people looking for information on your product, praising your customer service -- or complaining about your one of your trusted distribution partners? What is your company doing to manage your brand’s online reputation?  TMP Direct has a NEW service that can now listen for you -- and act.  >> Read More

Traits of the best managed call centers

A respected industry organization's president has explored the characteristics that well managed call centers share.  In this article, TMP Direct's VP of Client Operations, Mary Ann Kerr, takes another look at how TMP Direct stacks up in Part II.  >> Read More

Results of the last survey

Thanks to all that participated in the blogging survey in our last eNewsletter!  As promised, here are the results:

• 100% of survey responders indicated that they were "Somewhat Interested" in the information posted in blogs regarding their company's products and/or customer service.
• 50% of the survey responders indicated that they monitor blog posts weekly, while the other 50% indicate that they do not monitor blogs currently. 

Blogging continues to be a growing communication method for consumers and trade professionals to share questions and commentary with each other.  TMP Direct is committed to staying on top of communication trends.  We'll continue to monitor this trend and provide updated commentary periodically.

New survey: Your email usage?

Email use is growing across the country and around the world.  How does your organization stack up in terms of what you send, how often, and what you measure?   Take this easy no-obligation survey and look to the next TMP Direct eNewsletter for survey results!

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