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Years ago, Caller ID revolutionized the telecommunications industry, allowing people to see who was on the other end of the line before they answered.
Based on this "psychic" knowledge, they could either pick up or choose to avoid the call. Nowadays, this a standard feature on phones -- although innovation did not stop there.
Imagine you receive a call on your company's customer service line. Wouldn't it be great if you had access to virtually anything and everything about that person, simply by looking at their phone number?
With TMP Direct inSight, this tremendous sales and service advantage is now possible!
With our revolutionary contact center tool, you'll maximize your understanding of your consumer market, as well as reduce call times in any customer service or lead generation-based environment.
Customize your approach for different customers
When you use TMP Direct inSight, you'll immediately know important information about your client, including if they are a homeowner or renter, if they buy specialty foods, or if they are considered a high-value customer. Do they have a tendency to buy 'green' products? You'll find out with TMP Direct inSight!
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Increased Efficiency
Eliminate the need to ask basic questions for data-entry purposes, as this information is provided before the call is answered. This frees up your staff members to focus on customer satisfaction.
Personalized Interactions
With inSight, your calls can be routed to the CSRs with the most appropriate training and skills. If someone calls with a specific question, instantly connect them with a CSR with expertise in that particular area.
Reduced Costs
With decreased call times, the inSight service essentially pays for itself!
Better Marketing, Better Sales
By using caller data to your advantage, we can help you decide which products to cross-sell. If you have a hot potential client, you'll want to e-mail them a higher-cost fulfillment package than you would a prospect who is on the fence.
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With TMP Direct inSight, you can use technology to be a virtual sales psychic. To learn more, contact the TMP Direct team today and transform your bottom line through effective customer service.
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