You can't provide 24 x 7 x 365 service. 

Every call is important, not just those received during normal business hours.   Every call is also a an opportunity to turn a prospect into a customer and keep a current customer happy.  Therefore, 24 x 7 x 365 service is essential.

One answer is to outsource your night, weekend, holiday and overflow calls to TMP Direct.  It can be easier (and cheaper) than you hiring, training and equipping additional inhouse staff. 

Every program is different, but we typically can have highly trained CSRs handling all or part of your calls within just 4-6 weeks — at a cost that can average as little as $2500.   Just contact us to get a better sense of what your costs and timing could be.