You worry that an outsourced call center couldn't handle people as knowledgeably as you.

Training is a very collaborative process at TMP Direct.  You never lose control over how our CSRs respond because you're an integral part of the development of the knowledgebase screens that our CSRs use to address phone and email inquiries. 

Continuing quality of call handling is assured by the fact that you review calls with us, on whatever ongoing schedule you desire.

Plus, if there are certain topics or certain categories of callers you'd prefer to handle inhouse, we can seamlessly transfer those calls to your company.  The vast majority of callers will never know they've been speaking with an outsourced call center.