Our Services

TMP Direct’s many services help you unlock the full potential of every contact — whether it comes by phone, email, or the Internet.

We delivered over 2 million sales leads to our clients‘ sales channels last year. TMP Direct handles over 2 million pre- and post-purchase inbound calls per year.

Our outbound call center is so successful that we have literally exceeded a client’s sales goals by $1 million (Read a case study). Plus, we’ve found qualified leads in databases that other groups felt had already been exhausted.

TMP Direct specializes in “White Glove” customer care services, delivered by mature, highly trained career customer service representatives and backed by a staff of passionate customer care experts and IT professionals.

Fulfillment is promptly and accurately picked, packed and shipped by experienced staff. 95% of all pieces are out the door in 24 hours with a 99.8% accuracy rate. Read a case study.

TMP Direct gives you a leg up on the competition by achieving a 90% first contact resolution rate with email, which maximizes customer satisfaction and minimizes customer care costs.

If your IT department has other priorities, you can rely on TMP Direct to build the web capabilities that unlock new opportunities.

Our Services

For 26 years, TMP Direct has been offering custom solutions to its clients in support of customer acquisition and customer retention goals. Each program is unique and expertly designed to fit needs of a client. TMP Direct provides a wide variety of service offerings including Customer Care, Sales Support, Inbound and Outbound Center Solutions with 24 x 7 x 365 service in both dedicated and share agent models available, Fulfillment and Distribution and web services including a Social Media Solution, WebWATCH, as well as ecommerce, and web portals.

TMP Direct works within multiple software applications for clients including home grown propriety applications, client applications, and packaged CRM software systems. Our operations are fully integrated from front to back offering a one stop solution to our clients and a seamless customer or prospect experience.

Our organization is focused on supporting our clients needs and the needs of their prospects and customers. To learn more about how we can support your needs, please contact us.