Our Services

TMP Direct’s many services help you unlock the full potential of every contact — whether it comes by phone, email, or the Internet.

We delivered over 2 million sales leads to our clients‘ sales channels last year. TMP Direct handles over 2 million pre- and post-purchase inbound calls per year.

Our outbound call center is so successful that we have literally exceeded a client’s sales goals by $1 million (Read a case study). Plus, we’ve found qualified leads in databases that other groups felt had already been exhausted.

TMP Direct specializes in “White Glove” customer care services, delivered by mature, highly trained career customer service representatives and backed by a staff of passionate customer care experts and IT professionals.

Fulfillment is promptly and accurately picked, packed and shipped by experienced staff. 95% of all pieces are out the door in 24 hours with a 99.8% accuracy rate. Read a case study.

TMP Direct gives you a leg up on the competition by achieving a 90% first contact resolution rate with email, which maximizes customer satisfaction and minimizes customer care costs.

If your IT department has other priorities, you can rely on TMP Direct to build the web capabilities that unlock new opportunities.

Customer Care

Customers – once youve got them, you need to do everything possible to continue to keep them happy and loyal to your brand. TMP Direct provides an entire suite of high touch customer care services to ensure that this happens.

Because every company and the needs ofits customers are different, every program we develop is customized to meet their unique needs.

  • We recruit caring people who believe customer service is their career path
  • We utilize dedicated and shared staff models to find the highest efficiency levels
  • We empowerour customer care counselorsthrough customized applications, knowledge base, training, and business rules.
  • We offer tiered case management and product specialist level support to minimize escalations back to you.
  • We immerse our team into your company’s’ products, policies and culture
  • We are an extension of your company, your brand, and your customers.

We believe that your customers should be able to contact you via any means that they are most comfortable and our unified messaging of phone, chat, email, fax, and mobile interactions allows for that to happen. We are flexible in our use of applications, our internal CRM systems, and client developed applications and software packages, so we can integrate our support seamlessly into the technology. Our customer care solutions integrate fulfillment options, coupons, checks, parts and accessories out the door in 24 hours providing a fully integrated and efficient customer care solution. Our demanding quality assurance program recognizes coaching opportunities and rewards excellence.

Ultimately, its a combination of our people and processes along with your partnership that will make your customer care program a success. To learn more visit our case studies or click here.