Our Services

TMP Direct’s many services help you unlock the full potential of every contact — whether it comes by phone, email, or the Internet.

We delivered over 2 million sales leads to our clients‘ sales channels last year. TMP Direct handles over 2 million pre- and post-purchase inbound calls per year.

Our outbound call center is so successful that we have literally exceeded a client’s sales goals by $1 million (Read a case study). Plus, we’ve found qualified leads in databases that other groups felt had already been exhausted.

TMP Direct specializes in “White Glove” customer care services, delivered by mature, highly trained career customer service representatives and backed by a staff of passionate customer care experts and IT professionals.

Fulfillment is promptly and accurately picked, packed and shipped by experienced staff. 95% of all pieces are out the door in 24 hours with a 99.8% accuracy rate. Read a case study.

TMP Direct gives you a leg up on the competition by achieving a 90% first contact resolution rate with email, which maximizes customer satisfaction and minimizes customer care costs.

If your IT department has other priorities, you can rely on TMP Direct to build the web capabilities that unlock new opportunities.

Fulfillment & Distribution

Whether its sales literature, product samples, POP, merchandise or accessories, TMP Direct fulfillsover98% of all orders in less than 24 hours with accuracy levels greater than 99.9%. We will help to create an excellent impression of your company.

TMP Direct currently receives 3 million requests annually. Requests are received via client hosted websites, TMP Direct hosted websites, phone, email, and hard copy mail. Orders are processed into a database system tied into our online inventory management system which monitors inventory levels in real time across thousands of SKUs.

Our 40,000 square foot warehouse includes the latest scanning technologies for inventory locations, quantities, and picks which ensure speed and accuracy throughout the process.

Our large volume of outgoing letters and packages enables us to receive significant discounts on postage and shipping, which we pass on to you. The location of our warehouse is on a major U.S. trucking route. FedEx and UPS are located right in our backyard.

We have a full-time staff whose primary responsibility is your fulfillment, not just via the mail but also, through email. Our customized email fulfillment services deliver PDFs, website links, dealer information, and more, helping you reduce fulfillment costs and speed up delivery.

In addition to the back end operations, TMP Direct has the ability to provide a fully integrated customer care infrastructure all under one roof expediting the handling of any customer care needs that might arise. Regardless of what needs to be warehoused and shipped, TMP Direct has a custom solution that will fit your needs. To learn more about how we will support your distribution needs.