Our Services
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TMP Direct’s many services help you unlock the full potential of every contact — whether it comes by phone, email, or the Internet.

We delivered over 2 million sales leads to our clients‘ sales channels last year. TMP Direct handles over 2 million pre- and post-purchase inbound calls per year.

Our outbound call center is so successful that we have literally exceeded a client’s sales goals by $1 million (Read a case study). Plus, we’ve found qualified leads in databases that other groups felt had already been exhausted.

TMP Direct specializes in “White Glove” customer care services, delivered by mature, highly trained career customer service representatives and backed by a staff of passionate customer care experts and IT professionals.

Fulfillment is promptly and accurately picked, packed and shipped by experienced staff. 95% of all pieces are out the door in 24 hours with a 99.8% accuracy rate. Read a case study.

TMP Direct gives you a leg up on the competition by achieving a 90% first contact resolution rate with email, which maximizes customer satisfaction and minimizes customer care costs.

If your IT department has other priorities, you can rely on TMP Direct to build the web capabilities that unlock new opportunities.

Inbound

More than 90% of the time, TMP Direct CSRs supply needed information or resolve problems on the first contact. We support every communication channel, increasing your opportunity to talk to a customer using their preferred method:

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This high rate of success comes in part from the online knowledge base we develop collaboratively with each client and the extra training that TMP Direct representatives receive. The result is improved customer acquisition and improved customer retention.

We handle a broad range of customer care and pre-sale inquiries 24 x 7 x 365 including:

  • Where-to-buy inquiries
  • Product usage questions (read a case study)
  • Calls that need escalated special handling (read a case study)
  • Technical support (read a case study)
  • E-commerce support
  • Complaint resolution (read a case study on how complaints were reduced by half)
  • Subscription requests (read a case study)
  • Rebate processing
  • Product recall management (read a case study)
  • Product return authorizations
  • Literature/coupon requests (read a case study)

TMP Direct utilizes shared and dedicated agent staff models based upon the complexity and volume of contacts. We will implement a team of experienced agents that provides both efficient and high quality service.