Our Services
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TMP Direct’s many services help you unlock the full potential of every contact — whether it comes by phone, email, or the Internet.

We delivered over 2 million sales leads to our clients‘ sales channels last year. TMP Direct handles over 2 million pre- and post-purchase inbound calls per year.

Our outbound call center is so successful that we have literally exceeded a client’s sales goals by $1 million (Read a case study). Plus, we’ve found qualified leads in databases that other groups felt had already been exhausted.

TMP Direct specializes in “White Glove” customer care services, delivered by mature, highly trained career customer service representatives and backed by a staff of passionate customer care experts and IT professionals.

Fulfillment is promptly and accurately picked, packed and shipped by experienced staff. 95% of all pieces are out the door in 24 hours with a 99.8% accuracy rate. Read a case study.

TMP Direct gives you a leg up on the competition by achieving a 90% first contact resolution rate with email, which maximizes customer satisfaction and minimizes customer care costs.

If your IT department has other priorities, you can rely on TMP Direct to build the web capabilities that unlock new opportunities.

Outbound

We handle a broad range lead generation and lead qualification projects, such as:

  • Speaking with database contacts to update budget and purchase intent/timeframe, removing obsolete names, and more
  • Lead Management: Qualifying and Nurturing leads from prospect to sale through a series of contacts (calls, emails, direct mail), help your sales force focus on truly ?hot? leads and leave the sales process in our hands.
  • Customer satisfaction surveys with call, web and/or email components
  • Mystery shopping calls, in which we call your retailers or dealers and pose as a potential customer in order to assess their handling of your prospects or their compliance with procedure.
  • Contacting purchased names or trade show “fish bowl” names to add the data points that determine the quality of the lead
  • Sales Conversion Study: “Did you buy” survey, in which people are asked questions such as, “Did you visit the dealer we referred you to?? Did you buy the product?? If you didn’t buy, why not?”
  • Setting appointments
  • Increasing trade show or seminar attendance
  • Making sales (read a case study)