Outbound Market Research

TMP Direct’s many services help you unlock the full potential of every contact — whether it comes by phone, email, or the Internet.

We delivered over 2 million sales leads to our clients‘ sales channels last year. TMP Direct handles over 2 million pre- and post-purchase inbound calls per year.

Our outbound call center is so successful that we have literally exceeded a client’s sales goals by $1 million (Read a case study). Plus, we’ve found qualified leads in databases that other groups felt had already been exhausted.

TMP Direct specializes in “White Glove” customer care services, delivered by mature, highly trained career customer service representatives and backed by a staff of passionate customer care experts and IT professionals.

Fulfillment is promptly and accurately picked, packed and shipped by experienced staff. 95% of all pieces are out the door in 24 hours with a 99.8% accuracy rate. Read a case study.

TMP Direct gives you a leg up on the competition by achieving a 90% first contact resolution rate with email, which maximizes customer satisfaction and minimizes customer care costs.

If your IT department has other priorities, you can rely on TMP Direct to build the web capabilities that unlock new opportunities.

Outbound Market Research

At the beginning of the process, our Research Director can help you formulate questions that will result in information you can act on.

As research calls are made, our highly experienced outbound call representatives have the skill and knowledge to engage the people they’re talking with, whether they’re homeowners or CEOs.

They also have the ability to accurately capture unanticipated input, which can help you uncover customer dissatisfaction and provide ideas about the products, services or facilities you should develop (read case study).