Last year the phenomenon was social media.  This year the phenomenon is companies that “dabble” in social media.

But within all those dabbling companies are islands of individuals who “get it” – people who understand why it’s critical to methodically monitor what’s being said online. People who grasp the wisdom of responding according to the best practices of customer care and prospect nurturing.

If you’re one of the enlightened, I can give you cold, hard data about what’s being said about your company, brand or products online.  It’s data you can use to improve the way your company monitors and responds to social media.

30 days FREE webWatch

For over 2 years, we've been searching forums, blogs, and social media on a daily basis for our clients.  It’s a service we call TMP Direct webWatch.

We track the conversations, provide analysis, and for some clients post customer-service-savvy responses consistent with detailed decision trees.  Then we provide comprehensive reporting that details:

• Pervasive complaints or compliments
• Potential liability issues
• Which competitors are being discussed
• What people are saying about your advertising, website, and packaging
• And much more

Better still …

Our tracking data and analyses are reviewed and summarized by human beings, so we offer a more reliable view of your online presence than automated-only tools.

Why consider TMP Direct?

Not only are we using the leading analytical tools, we've put these tools into the hands of career customer service professionals whose passion is to strengthen relationships.

It can’t hurt to find out more, right? 

It’s truly free for 30 days, and there’s no obligation to continue past 30 days.  To find out more, just call me at 877-477-7845 or email Jeff.Susich@TMPwDirect.com.