Reporting
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TMP Direct’s many services help you unlock the full potential of every contact ā€” whether it comes by phone, email, or the Internet.

We delivered over 2 million sales leads to our clientsā€˜ sales channels last year. TMP Direct handles over 2 million pre- and post-purchase inbound calls per year.

Our outbound call center is so successful that we have literally exceeded a client’s sales goals by $1 million (Read a case study). Plus, we’ve found qualified leads in databases that other groups felt had already been exhausted.

TMP Direct specializes in “White Glove” customer care services, delivered by mature, highly trained career customer service representatives and backed by a staff of passionate customer care experts and IT professionals.

Fulfillment is promptly and accurately picked, packed and shipped by experienced staff. 95% of all pieces are out the door in 24 hours with a 99.8% accuracy rate. Read a case study.

TMP Direct gives you a leg up on the competition by achieving a 90% first contact resolution rate with email, which maximizes customer satisfaction and minimizes customer care costs.

If your IT department has other priorities, you can rely on TMP Direct to build the web capabilities that unlock new opportunities.

Reporting

TMP Direct provides customized, real-time reports with the data points you wish, in a format that you can easily download and manipulate. Web-based reporting options are also available. Reports are provided on whatever schedule you specify.

Clear and easy to read, these reports will enable you to gain insight into such matters as:

  • Media effectiveness and ROI
  • Prospect purchase timeframes
  • Demographic and psychographic profiles of prospects and customers
  • Inventory levels and usage by SKU
  • Customer issues, problems and satisfaction
  • Sales leads delivered to your dealers
  • In-store experience with dealers
  • First-call resolution metrics
  • Case management turn-around time