Resource Center

Our success stems from this philosophy: Every contact with your prospects and customers is an opportunity to nurture the relationship and help your company grow.

Throughout the relationship, we are listening and adapting to the needs of our Clients.

TMP Direct Customer Service Reps receive over 100 hours of training each year. This means that their knowledge of your products and their customer service expertise continues to grow.

Our Customer Service Reps will think like you, act like you and be part of the culture of your company.

It’s a seamless process… we are an extension of your organization.

We celebrate great service. A generous incentive program is only one of the many ways we develop excellent CSRs.

TMP Direct’s many services help you unlock the full potential of every contact — whether it comes by phone, email, mobile or the web.

As your partner, we are always searching for the best sales and customer relationship opportunities with every contact.


Wilke Global Partnership Announced

May 24th, 2017

TMP Direct is proud to announce our selection as a Gold Partner by Wilke Global. With the Wilke CRS and other applications, TMP Direct provides superior customer care to many Clients. We are excited to be recognized by this industry leader and to bring to our common Clients the latest innovations in the customer relationship industry.


The latest in Customer Care at the SOCAP Symposium

May 24th, 2017

TMP Direct attended the SOCAP Spring Symposium in Chicago. The event provided insightful discussion and presentations on the latest trends and challenges in the world of consumer affairs. We brought actionable ideas back and are applying them to our Client programs and internal training efforts.

TMP Direct Attends New England SOCAP Event

February 19th, 2016

TMP Direct recently attended the New England SOCAP chapter 2016 kick off event. This event was focused on how to measure customer satisfaction to improve your brand.? The panel debated the most effective ways to put Customer Service Scoring to use in?an organization providing?a variety of insights and options?to attendees.


TMP Direct to Attend Annual Argentum Conference

January 21st, 2016

TMP Direct will be attending the Annual Argentum (Formerly ALFA) Conference in Denver, CO in May 2016 as part of the organization’s continual committment to providing Sales Support Solutions to Senior Living Industry Providers.

Peter Schroeder Promoted

January 21st, 2016

Peter Schroeder, a 20+ year member of the TMP Direct family, has been promoted to Manager of Information Technologies.

TMP Direct to Attend 2016 SOCAP Symposium

January 21st, 2016

TMP Direct will be attending the 2016 SOCAP Symposium in Nashville, TN from April 10-13, 2016. This year?s Symposium is a series of professional development workshops designed to immerse you in specialized content and provide you with?competencies that you can immediately apply to your current work environment.

TMP Direct attended the Fall 2015 SOCAP Annual Conference in Florida.

January 21st, 2016

As part of our continued committment to SOCAP, TMP Direct attended the Annual Conference in Florida and continues to have a board presence in the 2016 NY Metro Chapter.

TMP Direct Attends Wilke Global?s 2015 Client Education Roundup

August 3rd, 2015

On September 16th– 18th, 2015 TMP attended the Wilke Global Client Education Roundup in Fort Worth, Texas. The event is designed to create open dialogue between Wilke Global users, industry professionals, and peers about current industry topics, best practices on product use, and practical insights on product development and direction. The event offers in-depth and hands-on training sessions, break-out sessions, and networking opportunities.?Amy Rucker?from TMP Direct was on hand to present one of the break-out sessions.

TMP Direct Attended Customer Solutions Expo in NYC

July 22nd, 2015

On August 17th – 19th 2015, TMP Direct?attended the Customer Solutions Expo at the Marriott Marquis in New York City. The Customer Solutions Expo combines SpeechTEK, Customer Service Experience, and CRM Evolution showcases. This event offers a unique opportunity for industry professionals from across the tri-state area to converge upon a gamut of leading industry solutions from sales and marketing to CRM, customer service, speech recognition and more. The event also provides valuable insight from industry pioneers and subject matter experts as well as tech gurus. To learn more about all the events we?re attending this year, click here!

TMP Direct to Attend SOCAP Yankee Game

July 17th, 2015

On Thursday, August 6, 2015, TMP Direct will be attending SOCAP?s Annual Yankee Game networking event. The event brings together industry professional from across the Northeast to reconnect, share insights, and have fun! TMP Direct is an active member of SOCAP and has been attending for the last five years. SOCAP is a member-driven organization committed to promoting customer care and engagement as a competitive advantage in business. TMP Direct is active in SOCAP along with other industry associations including NECCF, ALFA, and ICSA. To learn more about this event and others we are attending, click here!