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Our success stems from this philosophy: Every contact with your prospects and customers is an opportunity to nurture the relationship and help your company grow.

Throughout the relationship, we are listening and adapting to the needs of our Clients.

TMP Direct Customer Service Reps receive over 100 hours of training each year. This means that their knowledge of your products and their customer service expertise continues to grow.

Our Customer Service Reps will think like you, act like you and be part of the culture of your company.

It’s a seamless process… we are an extension of your organization.

We celebrate great service. A generous incentive program is only one of the many ways we develop excellent CSRs.

TMP Direct’s many services help you unlock the full potential of every contact — whether it comes by phone, email, mobile or the web.

As your partner, we are always searching for the best sales and customer relationship opportunities with every contact.

Newsletters
May
12

Cold calling best practices

No one likes making cold calls … it’s hard work, it’s filled with rejection, and it can be downright depressing. But cold calling is critical to the success of virtually every business, so understanding and implementing a few best practices can help make the process more productive, more enjoyable (yes, it can sometimes actually be […]

Mar
12

Common list mistakes

A common way to get the word out about your product or service is to rent an outside list of people you can reach out to via direct mail, email or telemarketing. Here are a few common mistakes to avoid when deciding on a list. 1. Don’t accept your list brokers word for it that […]

Jan
12

Online brand reputation monitoring with customer care

You may also be interested in “5 Things the Most Customer Service Savvy Companies Know About Social Media” here A few facts: There are almost 1 million blog posts every 24 hours, according to www.thefuturebuzz.com. 175 million people update their Facebook status each day (per Facebook.com, Jan 2010) In mid-November 2009, there were an average […]

Oct
11

Cut costly seconds off calls

What is TMP Insight Now TMP Direct can know up to 100 data points about your callers before we pick up the phone. In less time than it takes for the phone to ring once, we can use the caller’s phone number to tap into a database of over 215 million land line-based records and […]

Aug
10

Customer Service Fast Facts

Loss of customer loyalty: “Contact centers leave 18% of customers with unresolved issues. More than half of customers with unresolved issues (56%) are at risk of defection, or have already decided to leave.” [Contact Center Satisfaction Index for 2008, published by the CFI Group] “We spend up to 10% more for the same product with […]

Mar
10

Integrating e-mail and outbound telemarketing to improve lead generation

Reproduced with the permission of btobonline.com, from an article originally posted June 26, 2008. When MegaFab, a machine tools manufacturing company, was searching for ways to boost its telemarketing sales numbers, managers took a closer look at the company’s e-mail marketing efforts. MegaFab relies on telemarketing for the lions share of its sales, said Alfred […]

Feb
10

Traits of the best call centers Part II

The International Customer Management Institute (ICMI) is one of the call center industry’s most respected organizations. ICMI’s president, Brad Cleveland, wrote Call Center Management on Fast Forward: Succeeding in Today’s Dynamic Customer Contact Environment, in which he identified “Traits of the Best Managed Call Centers.” Below is the second of a series of articles in […]

Oct
09

Traits of the best call centers – Part 1

The International Customer Management Institute (ICMI) is one of the call center industry’s most respected organizations. ICMI’s president, Brad Cleveland, wrote Call Center Management on Fast Forward: Succeeding in Today’s Dynamic Customer Contact Environment, in which he identified “Traits of the Best Managed Call Centers.” Below is the first of a series of articles in […]