Webinars
Play
Prev
Next

Our success stems from this philosophy: Every contact with your prospects and customers is an opportunity to nurture the relationship and help your company grow.

Throughout the relationship, we are listening and adapting to the needs of our Clients.

TMP Direct Customer Service Reps receive over 100 hours of training each year. This means that their knowledge of your products and their customer service expertise continues to grow.

Our Customer Service Reps will think like you, act like you and be part of the culture of your company.

It’s a seamless process… we are an extension of your organization.

We celebrate great service. A generous incentive program is only one of the many ways we develop excellent CSRs.

TMP Direct’s many services help you unlock the full potential of every contact — whether it comes by phone, email, mobile or the web.

As your partner, we are always searching for the best sales and customer relationship opportunities with every contact.

Is your CFO a Customer Service Champion?

Get Executive Committee buy-in for Investing in Customer Service

Contact center leader often fail to demonstrate their pivotal role in a company’s profitability.? As a result their leadership peers view the contact center as a “cost to be minimized” that doesn’t contribute to the company’s market success.? Customer Care leaders need to rethink their approach to earning a seat a the Executive table.? This webinar offers practical tips on how to:

  • Create profit-focused customer service – Translate the customer experience’s impact on the top line, reduce risk and control HR costs.
  • Shine a light on customer behaviors and the true causes of dissatisfaction (hint: it’s not staff!)
  • Package data so the CFO and CMO accept is as a credible business case
  • Convert key stakeholders from skeptics to allies
  • Keep score: in such a way that it makes heroes of you and your internal clients
  • Move from a “tattle tale” role to an “internal consultant”

Drawing on his unique ability to triangulate the disciplines of quality improvement, marketing, market research and operations, John Goodman offers a proven frawework for convincing the CFO and CMO that your contact center really does contribute to the top line.? Drawing on 40 years of cross-industry experience in the contact center domain, John will suggest genuine tactics for demonstrating the tangible value of the contact center to both Marketing and Finance as well as other key stakeholders like Legal, Risk Management, Quality, Operations and HR.


Fast Tube by Casper

Click here to view this webinar on YouTube.