Our success stems from this philosophy: Every contact with your prospects and customers is an opportunity to nurture the relationship and help your company grow.

Throughout the relationship, we are listening and adapting to the needs of our Clients.

TMP Direct Customer Service Reps receive over 100 hours of training each year. This means that their knowledge of your products and their customer service expertise continues to grow.

Our Customer Service Reps will think like you, act like you and be part of the culture of your company.

It’s a seamless process… we are an extension of your organization.

We celebrate great service. A generous incentive program is only one of the many ways we develop excellent CSRs.

TMP Direct’s many services help you unlock the full potential of every contact — whether it comes by phone, email, mobile or the web.

As your partner, we are always searching for the best sales and customer relationship opportunities with every contact.

Selling the C-Suite on ROI

Have you ever been hung out to drive over ROI.Gaining C-suite commitment in customer care is critical to delivering an extraordinary customer experience. Many customer care leaders pedal uphill in their efforts to influence the C-suite.

The most successful C-suite conversations about customer care accomplish two objectives first, they position customer care as a profit center, second, they frame customer care as a marketing activity.

Presenter Scott Broetzmann, President and CEO of Customer Care Measurement & Consulting (CCMC), shares a proven model to calculate ROI for a customer care contact center and a practical method to identify which improvements will yield the best ROI. This webinar provides customer care leaders with practical tools for gaining C-suite allegiance. If youre going to connect with the C-suite, speak their language and sustain a dialogue on their terms.

Fast Tube by Casper

Click here to view this webinar on YouTube