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Careers

At the core of TMP Direct is?great people.? Our philosophy is to create an environment in which our employees can excel at providing superior service to our Clients and their customers. We focus on developing employees? skills through consistent?training,...

Customer Support Rep Call Center Inbound/Outbound

Description: TMP Direct, a leading provider of customer care services to national brand name companies , has immediate openings in our call center. We will provide in-depth training classes. We are looking for individuals that can troubleshoot...

Case Studies

Since 1986, TMP Direct has been providing unique and customized solutions for a diverse?group of companies and industries. Every engagement we manage has unique elements that require unique solutions. This is where we are best. We also understand that...

Business Challenges

Every business has challenges -?sometimes simple, sometimes complex. It?s not the challenge that separates one company from another, it?s the solution. Its how a company acts when faced with a problem?an emergency?new competition?changes to the marketplace?new...

Decrease Warranty Claims

A major oil company developed a composite wood product using sawdust and recycled plastic, which is perfect for home decks. Compared with traditional wood decking, the composite has many advantages ? including low maintenance. However, the composite...

Generate New Sales Leads

Find Qualified Leads in an Exhausted Prospect File A developer of manufacturing execution systems (MES) software modules that tracks parts and materials throughout the manufacturing process selected TMP Direct to identify, profile, and continuously...

Handle Peak Season Customer Care

Erasing Peak-Season Woes The Problem : A worldwide manufacturer of cooling products was growing dramatically. As a result, their internal Customer Care department was stretched to the maximum ? at a time when a new cooling product was about to...

Handling Difficult Customers

Outsourcing the Most Difficult Calls Wasn't a Difficult Decision The Problem : Years of increased sales meant that the manufacturer of digital and home appliance products could no longer handle the volume of customer service calls escalated to...

Improve Product Recalls

Handling a Product Recall No company likes the thought of a product recall. It can create a chain of crisis throughout your organization. Fortunately, you can plan in advance and be prepared if that unfortunate day arrives ? by talking with TMP Direct....

Improve Quality & Quantity of Leads

A leading electronics manufacturer uses advertising to create demand for its multimedia presentation equipment. In addition to the "typical" corporate goals of reducing expenses and improving efficiency, the manufacturer needed to identify why 40% of...

Increase & Upgrade Sales

A major manufacturer of medical diagnostic imaging equipment retained TMP Direct to implement a direct marketing program to sell MRI and CT system software upgrades. We developed a program in which existing customers were offered a no-charge 60 to...

Increase Advertising ROI

Literature Lifts ROI A well known U.S. flooring company uses a variety of toll-free numbers and has numerous pieces of literature on its laminate, hardwood and porcelain tile flooring.? Unfortunately, their small internal customer service group couldn't...

Manage Your Online Reputation

Is the Online Community Helping or Hurting Your Brand? The Problem: ??The biggest name in composite decking was often discussed in online forums and blogs.? Customers and prospects posted questions and raised concerns, but the manufacturer wasn't...

Outsource Customer Care

Strategic Outsourcing Improves Customer Service If you're cooking a duck, there's a good possibility that you're not cooking it Monday through Friday during regular?business hours ? especially if it's Thanksgiving or Christmas. Unfortunately,...

Subscription Renewal Rate Improvements

Prompt Handling Increases Subscription Revenue A French publisher and distributor of religious books and magazines was hampered by a small staff that only operated during regular business hours.? Unable to answer almost 50% of the calls received,...

Industries & Markets

Every market and every?company has its own specific needs. Skills and expertise are developed over years of experience. The one thing every company has in common is how to find new customers and how to keep them. But more than that, it?s keeping those...

Appliances

Outsourcing the Most Difficult Calls Wasn't a Difficult Decision The Problem : Years of increased sales meant that the manufacturer of digital and home appliance products could no longer handle the volume of customer service calls escalated to...

Childrens Clothes

Handling a Product Recall No company likes the thought of a product recall. It can create a chain of crisis throughout your organization. Fortunately, you can plan in advance and be prepared if that unfortunate day arrives ? by talking with TMP Direct....

Collectibles

Increase Incremental Sales One of the world's finest manufacturers of crystal collectibles wanted more sales of the final figurine of a limited-edition set offered during a three-year program. We developed an outbound calling campaign designed...

Consumer Electronics

Quantity and Quality of Leads Improved A leading electronics manufacturer uses advertising to create demand for its multimedia presentation equipment. In addition to the "typical" corporate goals of reducing expenses and improving efficiency, the...

Flooring

Literature Lifts ROI A well known U.S. flooring company uses a variety of toll-free numbers and has numerous pieces of literature on its laminate, hardwood and porcelain tile flooring.? Unfortunately, their small internal customer service group couldn't...

Food Products

Strategic Outsourcing Improves Customer Service If you're cooking a duck, there's a good possibility that you're not cooking it Monday through Friday during regular?business hours ? especially if it's Thanksgiving or Christmas. Unfortunately,...

HVAC Products

Erasing Peak-Season Woes The Problem : A worldwide manufacturer of cooling products was growing dramatically. As a result, their internal Customer Care department was stretched to the maximum ? at a time when a new cooling product was about to...

Medical Equipment

Increase Upgrade Sales A major manufacturer of medical diagnostic imaging equipment retained TMP Direct to implement a direct marketing program to sell MRI and CT system software upgrades. We developed a program in which existing customers were...

Pharmaceuticals

Acting on the Voice of the Customer After a pharmacy management company merged with another national pharmacy provider, TMP Direct was retained to determine customer satisfaction levels at the nursing homes they served.? The program had several goals: To...

Publishing

Prompt handling increases subscription revenue A French publisher and distributor of religious books and magazines was hampered by a small staff that only operated during business hours.? At one point, they were unable to answer almost 50% of the...

Senior Living

Maximizing Lead Nurturing Resources For a leading provider of senior living housing solutions, they were challenged with managing and nurturing sales leads coming from a wide variety of on-line referral sources.? The resources at the? local housing...

Software

Find qualified leads in an exhausted prospect file A developer of manufacturing execution systems (MES) software modules that track parts and materials throughout the manufacturing process selected TMP Direct to identify, profile, and continuously...

Contact TMP

For 30?years, TMP Direct has been offering custom solutions to its clients in support of customer acquisition and retention goals.? Each program is unique and expertly designed to fit the needs of our clients.? TMP Direct provides a wide variety of...

Contact Us

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Customer Service Positions

Customer Service Representative TMP Direct is a rapidly expanding marketing company offering permanent career opportunities. TMP Direct represents some of the country?s leading consumer brand products. We are looking for individuals who understand...

Customer Testimonials

Message from our Friends at Trex : From: Trex Sent: Tuesday, July 15, 2014 8:29 AM To: TMP Direct Subject: It?s not said enough I just wanted to tell you all how much I truly appreciate everything that your team does for us/me/Trex. You are...

Home

            TMP Direct is for best-in-brand companies who demand that every customer and prospect?engagement, whether phone, email, chat, or text?is handled with the utmost quality, courtesy, and efficiency . We?ve been in the business of conve...

In-House Challenges

Are your internal resources stretched?? Do you have limitations on headcount and space?? Technology issues? Licensing costs?? If you have ever been faced with one of these questions, it might be time to look at alternatives. TMP Direct has worked with...

Handling Large Call Volumes

Being a call center isn't your core business, but it is ours . That's why TMP Direct has the flexible, shared, and seasonal staffing required to handle your call volume ? even when that volume fluctuates. Our two call centers enable us to route...

You Can't Provide 24 x 7 x 365 Service

Every call is important, not just those received during normal business hours. Every call is also a an opportunity to turn a prospect into a customer and keep a current customer happy and loyal. Therefore, 24 x 7 x 365 customer service is essential. One...

Fulfillment Isn't Going Out Quickly Enough

It's a marketing truism that "the faster you fulfill a request, the more likely a person is to become your customer." Yet company after company spends its precious marketing budget to attract customers and prospects ... then drops the ball when it comes...

You Can't Keep Up With Emails

A prospect's or customer's email is just as important as their phone call. It needs to be answered promptly and accurately. Working from a knowledgebase of information that we develop together with your company, TMP Direct answers emails within 24...

You Don't Have Outbound Call Resources

Making outbound calls takes a different skill set than receiving inbound calls ... so your in-house people may not be the best people for calling leads to add data points or set appointments, following up on the "fish bowl" names you got from a trade...

Will An Outsourced Call Center Be As Knowledgeable

Training is a very collaborative process at TMP Direct. You never lose control over how our Customer Service representatives respond because you're an integral part of the development of the knowledgebase screens that our CSRs use to address phone and...

Need a Partner Change?

Change should not be viewed as a burden. Change is the basis for innovation...creativity...and improvement. Since 1986, TMP Direct has been helping Clients effect change. Our proven implementation process provides Clients with a smooth and seamless...

They're Frustrating to Work With.

We have processes in place that our current clients tell us work very smoothly, and effectively. Clients have literally said that they sleep better at night knowing we're handling their Program. At the beginning of your relationship with TMP Direct,...

They're Not Good Enough to Handle Your Brand.

Our Customer Service Representatives?are professionals who have embraced the importance of being an extension of your brand. They're not just people with a temporary job answering calls. They're a team of professionals who answer 96% of calls in 20 seconds...

They Can't Get Fulfillment Out Quickly.

The faster you fulfill a request, the more likely a person is to become a customer. Yet many contact centers don't promptly and accurately address fulfillment requests. At TMP Direct, we have staff whose first responsibility is to get your literature...

You're Not Getting the Outbound Results You Need.

We've had clients who thought their lead file was trash ... until our experienced outbound call staff contacted the list and updated the data. We've had clients with minuscule response to their telephone surveys ... until they worked with us and got over...

Their Call Abandon Rate is Too High.

You spend good money on advertising and packaging that gets your 800# out there. What sense does it make to have a call center that abandons your calls when they come in? Our staffing model lets us promptly and effectively handle the volume of your...

It Would be Too Difficult to Change Call Centers Now!

We do this for new clients all the time. We've quickly and seamlessly transitioned hundreds of clients' programs into our call centers. We have implementation plans and documentation in place to ensure that the process runs smoothly. And we have training...

Open Positions

Account Coordinator- Entry Level Client Services Mt. Olive, Morris County, NJ   About the Job If you are motivated by the rewards and satisfaction that are earned when you build strong relationships, develop creative solutions...

Open Positions

Account Coordinator- Entry Level Client Services Mt. Olive, Morris County, NJ About the Job If you are motivated by the rewards and satisfaction that are earned when you build strong relationships, develop creative solutions and are...

Open Positions

Account Coordinator- Entry Level Client Services

Our Clients

TMP Direct has over 60 National Brand marketers as clients across a wide variety of industries.? Many of our clients have been with us for 10 years or more and over half have been with us for 5 years or more. Here is a sample of the companies that we...

Our Company

Our clients tell us we?re easy to work with.? We listen to our clients and believe that being proactive makes business relationships better.? We act as an extension of your company ? building relationships with your prospects and customers by providing...

Our Agents

The difference in our Customer Care Counselors We commit ourselves to recruiting, developing, and rewarding talented people . The culture and environment of TMP Direct will always be focused on our staff. The quality of our staff will determine...

Our People

Dan Collins, President Amy Rucker, Director of Senior Living Solutions Dave Olsen, Director of Client Services Tiffany Dechant, Contact Center Manager Tom Christian, Training and Development Manager Mike Doherty, Operations Manager...

Amy Rucker, Senior Living Solutions

Director of Senior Living Solutions Q.? What do you do for TMP Direct? A.?? The Client Services Department is responsible for the overall management and strategy of our client accounts.? The account teams in the Client Services Department are...

Dan Collins, President

Q.? You've been at TMP Direct for about 26 years.? What changes have you seen in the call center business? A.? It's a more mature and sophisticated business now.? Marketing professionals have long understood what good customer service can do for...

David Olsen, Client Services

Director of Client Services David brings over 15 years of TMP Direct experience and expertise in managing sales support and customer care programs from implementation and program management to strategic design and creative vision.? David?s spectrum...

Mike Doherty, Operations

Operations Manager Q.? How did you get into the Warehousing Operations line of work? A.?? I?d like to say there was a plan?.but there wasn?t.? My first few jobs as a team were part time jobs in warehousing.? It has grown from there over the...

Tiffany Dechant, Quality

Contact Center Quality Manager Q.? How did you get into Contact Center Management? A.?? I worked my way up the ranks. I started out as an agent on the phones and have held nearly every position available within the contact center before my latest...

Tom Christian, Training and Development

Contact Center Training and Development Manager With over 20 years experience in consumer relations and customer support Tom Christian joined TMP Direct in 2013.? Tom has managed and trained call center teams in Florida and New Jersey.? He has worked...

Our Quality

TMP Direct believes a critical metric is the Interaction Quality Score as provided by a comprehensive, fair and consistent monitoring program . TMP Direct utilizes the i3 (Interactive Intelligence Inc.) recording and?monitoring system to record and score...

Our Training

"Collaborative " best explains the first steps of TMP Direct's system for training our Customer Care Counselors.? Our vision is to completely eliminate the lines between TMP Direct and our Client?Partners so we are presenting one consolidated voice to...

Our Services

For 26 years, TMP Direct has been offering custom solutions to its clients in support of customer acquisition and customer retention goals.? Each program is unique and expertly designed to fit needs of a client.? TMP Direct provides a wide variety of...

Customer Care

Customers - once you?ve got them, you need to do everything possible to continue to keep them happy and loyal to your brand. TMP Direct provides an entire suite of high touch customer care services to ensure that this happens. Because every company...

Digital Marketing

To create an online presence isn’t enough for your business to flourish in the fast-pacing digital world. You need a lot more than that! Having a website with no traffic is more like having a hotel with no customers. For your business to grown on t...

E-Mail & Chat

Allowing customers to talk to you via their preferred communication channel is a best practice in our industry. To that end, we have engrained email, chat, and mobile channels into our services. Our i3 Interactive Intelligence unified messaging system...

Fulfillment & Distribution

Whether it?s sales literature, product samples, POP, merchandise or accessories, TMP Direct fulfills?over?98% of all orders in less than 24 hours with accuracy levels greater than 99.9%.? We will help to create an excellent impression of your company. TMP...

Inbound

More than 90% of the time, TMP Direct CSRs supply needed information or resolve problems on the first contact. We support every communication channel, increasing your opportunity to talk to a customer using their preferred method: Telephone??????????????...

Outbound

We handle a broad range lead generation and lead qualification projects, such as: Speaking with database contacts to update budget and purchase intent/timeframe, removing obsolete names, and more Lead Management: Qualifying and Nurturing...

Sales Support

Bottom line, you're looking for more sales.?TMP Direct supports the sales process by: (1) Qualifying leads . ? We capture and provide to your sales channels essential data on customer and prospect leads that come to us via the phone, internet, email,...

Social Media

What is TMP WebWATCH ?? The dynamic landscape of social media continues to be of great importance to companies. Arguably one of the most critical channels, our solutions provide valuable insight to clients so to maximize strategy and provide the...

Outbound Market Research

At the beginning of the process, our Research Director can help you formulate questions that will result in information you can act on. As research calls are made, our highly experienced outbound call representatives have the skill and knowledge to...

Reporting

TMP Direct provides customized, real-time reports with the data points you wish, in a format that you can easily download and manipulate. Web-based reporting options are also available. Reports are provided on whatever schedule you specify. Clear and...

Resource Center

Welcome to the TMP Direct Resource Center.? Here you will find recent TMP Direct news updates, our webinar schedule and webinar presentations for your review as well as a calendar of events.? To contact TMP Direct for more information please click here....

Events

Our current events schedule is listed below.? To learn more about an event, please click on the link below.??Upcoming and past?events are both listed below. UPCOMING EVENTS Join Us March 10, 2016 NY Metro SOCAP Chapter Event The Convergence...

Webinars

Throughout the years, TMP Direct has hosted various webinars focused on topics of importance to customer care, marketing, and sales professionals.? If you would like to be added to our invite listing for future webinars, please click here .   For...

Customer Rage Study

Why the Customer Care Revolution is Failing? Customer Care Measurement & Consulting (CCMC) and Arizona State University?s Center for Services Leadership have conducted the National Customer Rage Survey five times since 2003, and most recently in 2011. Widely...

Methods For Managing Extraordinary Customer Care

How to move from ?measuring? to ?managing ? the customer experience? American companies invest billions of dollars annually on customer care programs. Despite this significant investment, studies conducted by Customer Care Measurement & Consulting...

Selling the C-Suite on ROI

Have you ever been hung out to drive over ROI?. Gaining C-suite commitment in customer care is critical to delivering an extraordinary customer experience. Many customer care leaders pedal uphill in their efforts to influence the??? C-suite. The most...

The Power of Web 2.0: Facts, Figures & Myths

Is the Internet really influencing your customers to buy?.. ..The advent of web 2.0 has forever changed the customer experience. Given that one study after another seems to assert the powerful benefits of a positive web 2.0 presences (and the horrific...

Is your CFO a Customer Service Champion?

Get Executive Committee buy-in for Investing in Customer Service Contact center leader often fail to demonstrate their pivotal role in a company's profitability.? As a result their leadership peers view the contact center as a "cost to be minimized"...

Senior Living Sales & Customer Service Opportunity

TMP Direct is a leading provider of customer care services to national brand name companies . We have immediate openings in our Morris County, New Jersey call center to support the senior living marketplace. As the population of the U.S. ages, the...