| 1. |
We answer 96% of all calls received, 85% in 30 seconds or less, 24 x 7 x 365.
|
| 2. |
Our CSRs (customer service represenatives) provide first-contact resolution 90% of the time.
|
| 3. |
Our call centers handle over 4 million inquiries annually. |
| 4. |
We generate and deliver over 2 million qualified sales leads to our clients annually. |
| 5. |
We fulfill 95% of all literature requests within 24 hours.
|
| 6. |
Our fulfillment department fulfills over
3 million literature and product requests annually.
|
| 7. |
We've been in business for 21 years. |
| 8. |
62% of our CSRs have been with us 5 years or longer,
48% for 10 years or longer.
|
| 9. |
70% of our fulfillment staff have been with us 5 years or longer.
|
| 10. |
50% of our clients have been with us 5 years or longer,
15% for 10 years or longer. |
Top ten