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Top Ten things to know about us:

1.

We answer 96% of all calls received, 85% in 30 seconds or less, 24 x 7 x 365.

2.

Our CSRs (customer service represenatives) provide first-contact resolution 90% of the time.

3. Our call centers handle over 4 million inquiries annually.
4. We generate and deliver over 2 million qualified sales leads to our clients annually.
5. We fulfill 95% of all literature requests within 24 hours.
6. Our fulfillment department fulfills over 3 million literature and product requests annually.
7. We've been in business for 21 years.
8. 62% of our CSRs have been with us 5 years or longer, 48% for 10 years or longer.
9. 70% of our fulfillment staff have been with us 5 years or longer.
10. 50% of our clients have been with us 5 years or longer, 15% for 10 years or longer.

 
       
 

Three United States locations:
Mt. Olive, New Jersey; Milwaukee, Wisconsin; and Miami, Florida.

 

 

 

   
             

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