| 1 — We answer 96% of all calls received, 85% in 30 seconds or less, 24 x 7 x 365. |
2 — Our CSRs (customer service represenatives) provide first-contact resolution 90% of the time. |
| 3 — Our call centers handle over 4 million inquiries annually. |
| 4 — We generate and deliver over 2 million qualified sales leads to our clients annually. |
| 5 — We fulfill 95% of all literature requests within 24 hours. |
| 6 — Our fulfillment department fulfills over
3 million literature and product requests annually. |
| 7 — We've been in business for 21 years. |
| 8 — 62% of our CSRs have been with us 5 years or longer,
48% for 10 years or longer. |
| 9 — 70% of our fulfillment staff have been with us 5 years or longer. |
| 10 — 50% of our clients have been with us 5 years or longer,
15% for 10 years or longer. |
Top ten