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Top Ten things to know about us:

1 — We answer 96% of all calls received, 85% in 30 seconds or less, 24 x 7 x 365.

2 Our CSRs (customer service represenatives) provide first-contact resolution 90% of the time.

3 Our call centers handle over 4 million inquiries annually.
4 We generate and deliver over 2 million qualified sales leads to our clients annually.
5 We fulfill 95% of all literature requests within 24 hours.
6 Our fulfillment department fulfills over 3 million literature and product requests annually.
7 We've been in business for 21 years.
8 — 62% of our CSRs have been with us 5 years or longer, 48% for 10 years or longer.
9 — 70% of our fulfillment staff have been with us 5 years or longer.
10 — 50% of our clients have been with us 5 years or longer, 15% for 10 years or longer.

 
       
 

Two United States locations:
Mt. Olive, New Jersey and Milwaukee, Wisconsin.

 

 

 

 

 

   
             

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