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Our success stems from this philosophy: Every contact with your prospects and customers is an opportunity to nurture the relationship and help your company grow.

Throughout the relationship, we are listening and adapting to the needs of our Clients.

TMP Direct Customer Service Reps receive over 100 hours of training each year. This means that their knowledge of your products and their customer service expertise continues to grow.

Our Customer Service Reps will think like you, act like you and be part of the culture of your company.

It’s a seamless process… we are an extension of your organization.

We celebrate great service. A generous incentive program is only one of the many ways we develop excellent CSRs.

TMP Direct’s many services help you unlock the full potential of every contact — whether it comes by phone, email, mobile or the web.

As your partner, we are always searching for the best sales and customer relationship opportunities with every contact.

Online brand reputation monitoring with customer care

Online brand reputation monitoring with customer care

You may also be interested in “5 Things the Most Customer Service Savvy Companies Know About Social Media” here

A few facts:

  • There are almost 1 million blog posts every 24 hours, according to www.thefuturebuzz.com.
  • 175 million people update their Facebook status each day (per Facebook.com, Jan 2010)
  • In mid-November 2009, there were an average of 27.3 million tweets per day.

For many people, social media is a public soap box — a podium upon which anyone can step and give their opinion of anything under the sun.

Today, the savviest marketers are not only monitoring the conversations, they’re participating in the conversations — and they’re participating using the best practices of customer service.

How do you approach what people are saying about you online?

Are people looking for information on your product, praising your customer service, or complaining about your one of your trusted distribution partners?

TMP Direct can now listen for you — then act.

Step 1: We actively monitor forums, blogs and social media regarding your company, product or brand. We track the comments and conversations, and provide analysis back to you.

Step 2: Once located, TMP Direct can posts appropriate response(s) if desired.? Responses include providing product information, answering technical questions, correcting mis-stated information, and escalated handling of potentially dangerous posts.

Step 3: The posts are then entered into an Online Activity Database, which provides the foundation for invaluable analysis. Tracking reports categorize what is being said — which helps you understand:

  • If there are pervasive complaints or misunderstandings about your products or services
  • How passionate your current customers are about recommending you
  • Which competitors are being discussed
  • What people are saying about your advertising, website, packaging, dealers or distributors
  • How accurate your market research is concerning what customers and prospects really care about
  • Are there liability issues you should be aware of?
  • And more!

Why choose TMP Direct?

Not only are we using the leading analytical tools, we’ve put these tools into the hands of career customer service professionals whose passion is to strengthen relationships.

And better still, our tracking data and analyses are reviewed and summarized by human beings, so we offer a more reliable view of your online presence than automated-only tools.

Read a case study here.

Contact 877-477-7845 to find out more about TMP Direct webWatch. Ask about a 30-day free trial.

This article is from a TMP Direct newsletter.? Would you like to subscribe?? We will not share your email address with anyone else without your express permission, and you can easily unsubscribe at any time.

Posted January 12th, 2012 in Newsletters.