About Us

For over 34 years, TMP has kept a promise to our clients and customers: White Glove Service. Within our BPO framework, our company advocates for your brand in all its unique characteristics. The longevity of our business is met by continued excellence with our team, constant evolution of our products and services, and trust with our clients through our transparency. Primarily located in Mount Olive, New Jersey, TMP has expanded across the globe to bring our philosophy to numerous businesses. If your industry has customers (and we’re sure it does), TMP is able to play a role in managing your connections and relationships.

Our People are our most valuable resource to maintain high-quality service. It helps to have staff you know; our retention rate is double the industry average! Our vetting process ensures we have the staff with the highest integrity available to meet our goals and our global outreach ensures we have the right staff in the right location. We promote a continuous learning environment to reinforce professional development to ensure our team sustains excellence. Our Average Agent Tenure is 7 1/2 years! Part of our team includes our clients! We see the value in full transparency and will not hesitate to meet any request. Our ability to integrate seamlessly with your team helps to reinforce our collaboration and provide best CX service.

Our Products will incorporate all your custom needs: CRM Tools, IT Infrastructure, Fulfillment, and Telecom platforms ensure that TMP provides a complete end-to-end service that is hands free! Whether your business requires 5 or 500 agents, we have a custom solution to meet your exact requirement. What is just as important as the existing service is the evolution of that service. Since TMP first existed in the 90s, Social Media wasn’t a thought. Today, Social Media can make the loudest noise for your CX needs. TMP has progressed through the ever-changing CX landscape and can field calls, chats, email, social media, and still the occasional hand-written letter for that personalized touch. Please visit our Industries page for more information on your specific sector!