Our Company

Our success stems from this philosophy: Every contact with your prospects and customers is an opportunity to nurture the relationship and help your company grow.

Throughout the relationship, we are listening and adapting to the needs of our Clients.

TMP Direct Customer Service Reps receive over 100 hours of training each year. This means that their knowledge of your products and their customer service expertise continues to grow.

Our Customer Service Reps will think like you, act like you and be part of the culture of your company.

It’s a seamless process… we are an extension of your organization.

We celebrate great service. A generous incentive program is only one of the many ways we develop excellent CSRs.

TMP Direct’s many services help you unlock the full potential of every contact — whether it comes by phone, email, mobile or the web.

As your partner, we are always searching for the best sales and customer relationship opportunities with every contact.

Our Agents

The difference in our Customer Care Counselors

We commit ourselves to recruiting, developing, and rewarding talented people. The culture and environment of TMP Direct will always be focused on our staff. The quality of our staff will determine the quality of our service.

By utilizing an At-Home staff model to supplement our premise-based teams, we can recruit the right talent without regard for geography. Web-based training and cutting edge telecommunications technologies allow for seamless supervision and guaranteed performance standards for our At-Home staff.

Our annual Customer Care Counselor attrition rate is less than 20%, well below the national average. In fact, 62% have been with us for more than 5 years and 48% have been here more than 10 years. Low turnover means you don’t spend time retraining new personnel, and our customer care counselors continue to become more and more knowledgeable about your company, its products, and policies. It also means that our counselors are experienced. They’re comfortable handling calls, chats and emails, and have embraced the importance of being an extension of your brand.

We challenge and encourage our team members to reach for new skills and goals, and accept coaching as an opportunity. We help them develop not just as great employees, but as great people. We recognize personal achievements, volunteerism, and life changes as part of our company culture. TMP Direct Management recognizes the need for all to balance work and personal lives, and strives to accommodate employee challenges and needs whenever possible. This is a critical part of our employee retention.