Our Services

TMP Direct’s many services help you unlock the full potential of every contact — whether it comes by phone, email, or the Internet.

We delivered over 2 million sales leads to our clients‘ sales channels last year. TMP Direct handles over 2 million pre- and post-purchase inbound calls per year.

Our outbound call center is so successful that we have literally exceeded a client’s sales goals by $1 million (Read a case study). Plus, we’ve found qualified leads in databases that other groups felt had already been exhausted.

TMP Direct specializes in “White Glove” customer care services, delivered by mature, highly trained career customer service representatives and backed by a staff of passionate customer care experts and IT professionals.

Fulfillment is promptly and accurately picked, packed and shipped by experienced staff. 95% of all pieces are out the door in 24 hours with a 99.8% accuracy rate. Read a case study.

TMP Direct gives you a leg up on the competition by achieving a 90% first contact resolution rate with email, which maximizes customer satisfaction and minimizes customer care costs.

If your IT department has other priorities, you can rely on TMP Direct to build the web capabilities that unlock new opportunities.

Social Media

TMP Direct WebWatch

What is TMP WebWATCH

The dynamic landscape of social media continues to be of great importance to companies. Arguably one of the most critical channels, our solutions provide valuable insight to clients so to maximize strategy and provide the best customer experience possible.

TMP Directs WebWATCH helps our clients better understand the social landscape and helps them to maximize the value of this channel of communication. Using an industry leading tool, TMP Direct customer care representatives web crawl the internet to continuously monitor for relevant web dialogues. Representatives identify the dialogues, categorize the communications, determine sentiment levels, and can engage the consumers to further assist them.

Supported with a suite of summary and detailed analytics, WebWATCH brings valuable insight to our clients with our representatives as their eyes and ears on the internet, freeing up valuable internal resources and time to focus on targeting a social marketing strategy.

In addition to WebWATCH, TMP Direct can also manage your websites online literature requests, retailer locators, eCommerce or order taking sites (link to eCommerce Page), click and chat (Link to Chat Page), or contact-us requests. If you wish, we can handle all the details including design, development, maintenance, and storage of the pages on our secure servers and still have these pages appear seamlessly as a part of your website.

To learn more about how WebWATCH or how our other web services can benefit your organization, please contact us at 973-347-9400 or click here.

Please feel free to view our webinar, the Power of Web 2.0: Facts, Figures & the Myths .