Our success stems from this philosophy: Every contact with your prospects and customers is an opportunity to nurture the relationship and help your company grow.

Throughout the relationship, we are listening and adapting to the needs of our Clients.

TMP Direct Customer Service Reps receive over 100 hours of training each year. This means that their knowledge of your products and their customer service expertise continues to grow.

Our Customer Service Reps will think like you, act like you and be part of the culture of your company.

It’s a seamless process… we are an extension of your organization.

We celebrate great service. A generous incentive program is only one of the many ways we develop excellent CSRs.

TMP Direct’s many services help you unlock the full potential of every contact — whether it comes by phone, email, mobile or the web.

As your partner, we are always searching for the best sales and customer relationship opportunities with every contact.

Customer Rage Study

Why the Customer Care Revolution is FailingCustomer Care Measurement & Consulting (CCMC) and Arizona State Universitys Center for Services Leadership have conducted the National Customer Rage Survey five times since 2003, and most recently in 2011.

Widely recognized as a preeminent barometer of complainant satisfaction in America, the story told by the National Customer Rage Survey results is more than mere hyperbole about out-of-the-ordinary, angry consumers.

Presenter Scott Broetzmann, President and CEO of Customer Care Measurement & Consulting (CCMC), shares key findings offering meaningful strategic and tactical guideposts for engineering an extraordinary customer care experience. This webinar explores the underlying psychology of customer care expectations, as well as the bottom line benefits and consequences of exceeding and failing to meet those expectations.

Fast Tube by Casper

Click here to view this webinar on YouTube