Our success stems from this philosophy: Every contact with your prospects and customers is an opportunity to nurture the relationship and help your company grow.

Throughout the relationship, we are listening and adapting to the needs of our Clients.

TMP Direct Customer Service Reps receive over 100 hours of training each year. This means that their knowledge of your products and their customer service expertise continues to grow.

Our Customer Service Reps will think like you, act like you and be part of the culture of your company.

It’s a seamless process… we are an extension of your organization.

We celebrate great service. A generous incentive program is only one of the many ways we develop excellent CSRs.

TMP Direct’s many services help you unlock the full potential of every contact — whether it comes by phone, email, mobile or the web.

As your partner, we are always searching for the best sales and customer relationship opportunities with every contact.

The Power of Web 2.0: Facts, Figures & Myths

Is the Internet really influencing your customers to buy....The advent of web 2.0 has forever changed the customer experience. Given that one study after another seems to assert the powerful benefits of a positive web 2.0 presences (and the horrific consequences of negative web 2.0 presence), it’s hardly surprising that many companies have made social media and social networking a focal element of their marketing and service efforts. Perhaps these assumptions deserve more scrutiny.

Using data from a 2011 nationwide consumer survey conducted by Customer Care Measurement & Consulting and Arizona State University’s Center for Services Leadership, this webinar puts web 2.0 under a microscope.

Presenter Marc Grainer, TITLE of Customer Care Measurement & Consulting (CCMC), whose landmark research for the White House Office of Consumer Affairs in the 1970s created no less that a paradigm shift in business practice, refuting the prevailing wisdom that customer care was a cost center during this webinar examines web 2.0 more closely.

During this webinar you will see the impact of web 2.0 applications on purchase intentions compared to other sources such as mass media, advertising, word of mouth, and personal experience as well as many other insights gathered from the 2011 survey.

Fast Tube by Casper

Click here to view this webinar on YouTube