A new look at chatbots

If you’re looking for ways to spice up your customer service department, then it’s time to look into chatbots. When used correctly, they can enhance the user experience, improve engagement and provide customers with actionable solutions.

Chatbots have proved their mettle when it comes to simple transactional tasks; and now brands are looking to create interactions that are also memorable and experiential. Brands also need to consider how their chatbots look, act and sound — how they interact with people, not just transact with them. Chatbots need to show emotions like empathy, warmth, friendliness or bemusement.

Chatbots can answer questions, make recommendations and more, driving up both leads and engagement for brands. They can be personalized to customer needs based on the prompts that a customer asks or answers throughout their interaction. They help businesses directly sell their products, book appointments, nurture leads, capture contact info and build relationships.

Chatbots work to meet your potential customers at different stages in their buying journey. They can create engaging, immersive experiences for your audience that provide them with a deeper understanding of your products and services and improve customer experience, both of which are crucial to converting your potential customers into brand advocates.

It’s true that chatbots are now capable of impersonating human beings pretty well and holding impressively natural conversations. But then, there are times when only human interaction will do. Unless you want to alienate your audience, you will need to think carefully regarding which tasks are suited to chatbots and which are best left to humans.

Customers expect speedy service and solutions to their problems and if a business fails to provide answers quickly, customers won’t come back. It’s important to prioritize those already doing business with you so that you can continue building on those relationships. Chatbots are a great way to offer users real-time, round-the-clock support that moves customers through the sales funnel.

Instead of using a chatbot for self-service, it can be used to identify the user’s goal when they call, collect some basic information and then transfer to an agent to handle the actual issue. This means that agent handle times decrease significantly due to fewer transfers and by spending less time gathering customer information. Freeing agents from handling these inquiries also means that they can focus on more complex problems and human empathy.

Bots boost engagement, satisfaction, and also free up the founder’s and employees’ time to run the business and grow sales. Chatbots are a competitive advantage because they generate leads and respond to questions all the time, unlike humans. By interacting and providing answers in real-time, they also prevent visitors from checking out your competitors.

With so many e-commerce options available, you need to consider what makes you different from your competitors. What makes you stand out and gives you an edge that separates you from the rest? Here’s where TMP’s chatbot comes handy.

TMP’s new chatbot

TMP’s chatbot has a knowledge layer, on top of machine learning and a dialogue engine for intelligent responses. The knowledge layer helps bail out on errors from machine learning, while the dialogue engine manages fail cases and unexpected conversations. This results in a higher range of conversational capabilities for effective engagement and predictable performance, while costing a fraction of the manual channel.

The benefits of TMP’s chatbot include the following:

* A fully-powered AI platform that provides a range of conversations from general responses, consulting/interactive conversations, to context-based promotions/messaging and more.

* A flexible, adaptable solution that evolves along with the evolving needs of the business.

* A one-stop solution that takes care of all types of conversational automations, all channels, and all processes such as sales, service, tech support, feedback, front-desk etc.

* It is IoT-capable and works on smart speakers too.

* It has a live-chat module for all channels including Web, WhatsApp, and more.

* It supports more than 150 languages.

* It can be integrated with any system with restful APIs.

* All conversations are end-to-end encrypted with socket layer.

* Conversational flows are changeable within the dialogue engine.

* Quick customer engagement 24/7, with zero wait times for response.

* No manual keying in of requests into CRM, fetching information and relaying to customers.

TMP’s chatbot is just the competitive edge you need in your business!