We serve a wide range of industries, catering to a variety of clients with specific needs, and help brands connect with people and solve the most difficult challenges. We excel at forging meaningful touch points with your customers, including care strategies for phone, email, chat, text, social media, and online reviews. Through it all, we put consumer experience first.
We are keenly aware of the market challenges facing the consumer packaged goods industry as consumer expectations grow and change. We stay ahead of these changes and seize new growth opportunities through digital transformation, omnichannel commerce, and advanced analytics, and use all the things we learn to shape the way we improve customer experiences. We give you a competitive edge by creating highly-meaningful engagement touch points with your customers. We assist companies that are looking for more customer service self-help and provide self-help omni-channel services.
We cater to Consumer Packaged Goods companies in the following verticals:
- Food and Beverage
- Health and Beauty
- Household Products
- Pharma/Life Sciences/Food Supplements
- Consumer Affairs
Customer expectations are changing faster than ever, and succeeding in retail and e-commerce requires just a little something more. We use data-driven insights to handle challenges and interact with consumers. Our comprehensive omni-channel technology architecture helps sales, marketing, and operations teams to collaborate seamlessly. It supports customizable self-serve/advisor-assisted service solutions to help you manage costs while minimizing customer effort.
We know what it takes to pamper your retail and e-commerce customers. We go the extra mile in providing exceptional customer care that’s the key to retaining customers. We make sure that our e-commerce/retail customers have such a great experience that they become brand advocates. TMP Direct supports the customer experience in all omni-channels, emphasizing on mobile. TMP Direct provides mobile phone customer care, including presales and sales support, customer service and retention.
Our proven, full-function B2C/B2B sales teams help drive inbound, outbound and online sales, signups and test drives. We take care of sales operations with our digital/web services, channel and app support, order fulfillment and account management so that you can focus on product and strategy. We generate value from every interaction, identify your most valuable customers and nurture lifelong advocates. We bring the right people, technologies, best practices and culture together. We help clients manage ‘true-to-brand’ customer experiences by offering comprehensive product services.
Moving to a senior living community is a big decision. Even if the timing feels right, it’s natural to have many questions. If you’re wondering whether senior living is the right move, our counselors can help you weigh your options and decide what is best for your loved one and you. Our Senior Living community counselors interact with care-givers and their family members in a professional manner, learn their family story, conduct in-depth needs assessment, answer any FAQs and set up an appointment for a community tour. Our professionals will connect with your customers on a higher level, making them feel listened-to, cared for and appreciated.
As high-speed, unlimited data and device variety are the norm these days, communications providers have to differentiate themselves through the customer experience — which means less hoop-jumping, waiting on lines or being transferred through departments. Our integrated approach keeps you competitive by optimizing the customer experience while still adapting to fit subscriber networks, driving efficiency and reducing expenses. We help to enhance the customer experience, revolutionize customer service and improve outcomes and use smart analytics to help you grow your customer base.
We firmly believe that exceptional customer care is the best investment you can make. We provide a seamless financial customer service experience, with self-serve support, innovative sales and retention, customer-centric collections management and predictive analytics that yield customer insights. Our optimized self-service empowers customers while reducing costs and call volumes, and our data-driven insights help enhance the customer experience and improve outcomes. We integrate human intervention with technology to drive the highest levels of customer satisfaction. We optimize your customer service and sales with back-office processing and online support.
We help insurance companies reach customers and form genuine connections better than ever before, with innovative customer experience tech and solutions that are backed by our insurance expertise, plus advanced data-driven insights. We sell to new prospects, reactivate lapsed policies and construct effective strategies in media channels including digital, mobile and web. We provide a competitive advantage by focusing on policyholder experience and satisfaction using our service and plan management services. We provide multi-channel communications support including front office channels and back-office transactions.
We also cater to non-profits, technology companies, accounting firms, and healthcare organizations. We recognize consistency and security are extremely important to customers. We create enriched customer experiences that are efficient and increase confidence in your brand by keeping things secure. We merge efficient, seamless, and scalable processes with an empathetic and knowledgeable workforce. We provide end-to-end services supported by strong horizontal technology and operational competencies. Our approach blends the latest technology and data analytics with best-in-class customer service, multi-channel communication and fulfillment strategy.
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